December 6, 2013

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Best Companies to Work For

Let’s face it—not very many people can honestly say they love ...Read More

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By the Books
Great Work: How to Make a Difference People Love, By David Sturt

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Great Work: How to Make a Difference People Love, By David Sturt

Reviewed by Lynn M. Stephens, SVP Human Resources, Mountain America Credit Union

December 6, 2013

As an HR leader of 25 years, I have high interest in implementing great leadership ideas. In addition, our business has a deep commitment to excellent customer service and ensuring that our customers are delighted with their interactions with us. Great Work: How to Make a Difference People Love by David Sturt and the O.C. Tanner Institute provides an excellent framework for improving the way we make that difference.

When reading Sturt’s book, I was intrigued with the idea that there are commonalities in the ways that high performers create a difference, as well as the reasons why they choose to make that difference. Clearly, I’m not the only one to find the work intriguing—the book is a New York Times best seller. And Great Work is much more than another management guru spouting platitudes. Sturt has done his research and backs up his claims with insights from nearly 2 million instances of award-winning work collected in O.C. Tanner’s files.

The examples and stories used in the book solidly demonstrate that the principles of great work are universal. They transcend business types from small startups to large corporations, and from public, private and nonprofit arenas. In this day of lack of loyalty by companies and employees, Great Work is a reminder that we are, at our core, good, and that we have a need to make a meaningful difference. This book shares how to do exactly that with simple skills that can help produce great work from anyone, anywhere—ask, see, talk, improve the mix and deliver.


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