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Salt Lake City—GroupLink Corporation announced Friday the latest release of everything HelpDesk, version 11. The production version is immediately available for download.
This latest release of the web based help desk ticketing system brings GroupLink's customers the latest in help desk technology. New features include Service Level Agreement capability and full integration with KeyShield and CAS Single Sign On.
For more than 15 years, GroupLink has provided powerful software solutions to customers in many industries, including K-12 schools, higher education institutions including trade, technical and traditional colleges, state and local government, and healthcare. This latest help desk technology will help organizations to make the most of information technology through tracking incident requests and resolutions and automating processes.
Information about this latest release of the service help desk and help desk in the cloud can be found at http://grouplink.com/products/everything-helpdesk/
GroupLink Corporation services over 1,000 enterprise customers and 4,000 worldwide implementations from its US headquarters in Bountiful, Utah. GroupLink's world class, best-practices Help Desk, CRM, and Sales Force Automation software solutions feature key integration with Microsoft, Linux, Novell and Apple/Mac environments and help customers automate and add intelligence to business processes, enhance profitability, and lower total cost of ownership.