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St. George—TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, announced that TMC, a global, integrated media company, has granted Platform 3 VocalVision with a 2015 Speech Technology Excellence Award. The eleventh-annual Speech Technology Excellence Award, presented by CUSTOMER Magazine, honors companies that have demonstrated innovation in speech technology solutions that improve the bottom line for their customers.
TCN Platform 3 VocalVision is a virtual call center technology created for the visually impaired, allowing the technological support to navigate incoming and outgoing calls. Optimized to work with Job Access With Speech (JAWS) assistive technology, Platform 3 VocalVision enables visually impaired call center agents to navigate Platform 3.0, TCN’s cloud-based contact center, helping to improve agent productivity while also creating new employment opportunities.
“It is a huge honor to receive this recognition from TMC for our efforts in providing advanced call center technology to meet the needs of visually impaired agents,” said Terrel Bird, CEO and co-founder of TCN. “We are thrilled with the success of Platform 3 VocalVision and are confident that this solution will continue to provide tangible results among the contact center community and open new doors for employment.”
TCN optimized VocalVision to specifically work with JAWS, the world’s most popular screen reader that assists computer users whose vision impairment prevents them from seeing screen content or being able to operate a mouse. VocalVision helps the agent navigate Platform 3.0’s workflows via hot keys that leverage JAWS’ functionality during both incoming and outgoing calls, while audible tones signal the connection of an incoming call.
“TCN has demonstrated to the editors of CUSTOMER magazine that its product is both innovative and a leader in the speech technology industry. TCN has proven its superior capabilities and has ultimately improved the bottom line for its customers,” said Rich Tehrani, CEO, TMC.
The Speech Technology Excellence Awards will be published in the June 2015 edition of Customer Magazine.