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Lehi—Not all call centers have good guys working behind the headset, and with scammers up to new tricks, they are willingly stealing and mishandling sensitive customer information for things like unemployment insurance claims and more.
Reports from Florida identified around 94,000 bogus claims resulting in hundreds of millions of dollars in potential losses to the re-employment program (ABC Action News, Florida). Reports from North Dakota are that persons have been asked via phone by those claiming to be U.S. Bank employees for their social security numbers (Valley News Live, North Dakota).
KomBea, Inc. offers a tool to directly counter the growing problem of personal data theft. The Utah-based company has developed SecureCall, software that allows people to fully defend themselves from blackmailers, if a call center has it implemented.
How it works for a consumer: When you’re on a call and an agent asks for your credit card info, or any other personal identifying data, you key the data into the company’s secure system.
“If there is no personal information spoken, e.g., credit card data, social security numbers, etc., there is nothing for a thief to steal,” explains Art Coombs, CEO of KomBea. “If it is not in any call recording system, it just does not exist. Because it goes into a secure system, business is conducted as usual, and at the same time, far from usual because the threat is gone.”
SecurityMetrics, Inc, Senior Security Analyst Bruce Brogdan states of SecureCall, “Not only does it not interfere with Payment Card Industry (PCI) compliance, but it has the ability to greatly enhance the security of the environment it is installed in, as well as reducing the scope of the environments PCI assessment.”
Information no longer at risk:
“The fact is that if companies were using SecureCall, this kind of scam would be choked out immediately – scammers stopped dead in their tracks,” Coombs said. “SecureCall is the right tool at the right time for companies who want to protect customers and shareholders.”